Customer Relationship Officer

About the role

The Customer Relationship Officer will ensure high‑quality service delivery to ADIB customers, uphold the bank’s warm image, and drive operational efficiency at the Al Qusais branch in Dubai.

Key responsibilities

• Manage deposit account documentation, handle inquiries, and oversee opening and closing of accounts while complying with KYC and Central Bank instructions.
• Process finance account documentation, prepare finance applications, maintain accurate customer files, and ensure proper data entry.
• Sell and cross‑sell ADIB products, promote the bank’s brand, and support achievement of monthly sales targets.
• Supervise and develop staff, plan training, conduct appraisals, and coordinate daily operations.
• Assist CRM with budget variance analysis, internal audit responses, and continuous‑improvement initiatives.

Required profile

• Broad knowledge of ADIB’s retail banking products and services.
• Thorough understanding of retail credit, operational policies, and UAE banking regulations.
• Ability to ensure compliance with ADIB policies, Central Bank rules, and internal controls.
• Strong awareness of local market competitors and service standards.

Required skills

• Training and coaching abilities.
• Sales techniques and customer relationship management.
• Management information reporting.