Customer Relationship Officer – Priority Banking (UAE Nationals Only)

About the role

The Customer Relationship Officer will provide end‑to‑end service to Priority Banking customers in Dubai, ensuring fast and effective handling of queries, requests and complaints while supporting Relationship Managers.

Key responsibilities

• Deliver priority service to customers visiting Priority Centers, addressing requests and complaints promptly.
• Assist Relationship Managers by taking ownership of servicing, application processing and system requests for their portfolio.
• Resolve customer complaints with first‑contact resolution where possible and follow up until fully resolved.
• Escalate issues when necessary and ensure post‑resolution follow‑up to maintain a positive experience.
• Adhere to bank policies and procedures, report discrepancies, and safeguard the bank’s interests.
• Cross‑sell bank products, aiming for each Priority Banking customer to hold at least five products.

Required profile

• High School diploma or Bachelor’s degree.
• Relevant experience in a similar customer‑service or banking role.

What we offer

• Competitive salary package.
• Strong emphasis on work‑life balance and wellbeing.
• World‑class Learning & Development platform and career development opportunities.
• Generous annual leave entitlement.