Customer Renewals Executive

About the role

Eaula is looking for an energetic and personable Customer Renewals Executive to join its team in Dubai. The main purpose of the role is to contact existing customers, remind them when their annual water filtration maintenance is due, explain the importance of replacing their filters and help them complete their renewal.

Key responsibilities

• Contact existing customers by phone and WhatsApp about their upcoming or overdue annual maintenance renewal
• Explain the filter replacement and maintenance services clearly and confidently
• Follow up with customers and turn renewal opportunities into confirmed bookings
• Build positive relationships and deliver a friendly, professional customer experience
• Maintain accurate records of calls, customer feedback and renewal status
• Coordinate with the operations team to schedule confirmed maintenance appointments
• Meet monthly renewal and customer retention targets

Required profile

• Pleasant, confident and energetic personality
• Previous experience in telesales, telemarketing, customer service or customer retention
• Natural ability to persuade customers without being overly pushy
• Good follow-up skills and attention to detail
• Comfortable working with targets and making a high volume of daily calls
• Fluent English is required; additional languages are an advantage

Required skills

• Strong communication and relationship-building skills
• Experience using a CRM system is an advantage