Customer Service Agent, English Speakers

About the role

Wheely provides premium chauffeured transport across Europe, the US and the Middle East, and its Customer Service team ensures every passenger and chauffeur has a smooth, hassle-free journey. The agent acts as the voice of the company, handling calls and chats and solving customer problems quickly. The role is office-based in Dubai Internet City within a 24/7 contact centre.

Key responsibilities

• Deliver high-quality customer service across calls, live chat and email
• Meet operational SLAs and adhere to luxury communication standards
• Maintain customer satisfaction targets
• Resolve customer and chauffeur issues quickly and efficiently
• Prioritise and escalate customer feedback to senior management and relevant teams

Required profile

• Experience in a customer-facing role in the luxury service industry
• Fluency in spoken and written English
• Ability to thrive in a fast-paced, high-volume contact centre
• Flexibility to work nights and weekends in the office
• Nice to have: additional languages such as French or Arabic, and call centre experience

What we offer

• Salary of AED 8,500 per month plus a quarterly KPI-based bonus
• Private medical insurance
• Monthly credit towards Wheely journeys
• Professional development stipend