Customer Service Assistant – Exchange & Refund Desk
Al-Futtaim · Dubai
Job description
About the role
We are seeking an Emirati candidate to join IKEA – DFC as a Customer Service Assistant, responsible for operating the Exchange & Refund Desk. The role ensures every customer leaves the store fully satisfied by handling returns, exchanges, and related inquiries efficiently.
Key responsibilities
- Manage daily operations of the Exchange & Refund Desk.
- Process customer exchanges and refunds, making decisions in line with store policies.
- Resolve customer issues promptly and professionally.
- Maintain accurate transaction records and documentation.
- Collaborate with store teams to ensure seamless service delivery.
Required profile
- Emirati nationality.
- Strong customer service orientation.
- Excellent communication and negotiation abilities, preferably in multiple languages.
- Comfortable working shifts and performing physical tasks.
- Team player with a passion for the retail industry.
- Reliable, punctual and flexible.
Required skills
- Basic computer proficiency.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 2 weeks from now
48 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Al-Futtaim
Dubai
Related job offers
-
Business Development Manager, UAE
sans Dubai -
Kidswear Buying Intern – 6‑Month Full‑Time Internship
Ounass Dubai -
Business Development / Sales Partner
Dillon and Bird Dubai -
Walk‑In Interview for Multiple Retail Positions in Abu Dhabi
Royal Horizon Group Abu Dhabi -
Sales Marketing Representative (Entry Level)
Xquicktradingllc Ajman