Customer Service Assistant

About the role

We are looking for a Customer Service Assistant to join our retail team in the United Arab Emirates. You will create a welcoming environment, assist shoppers with product information, and support store sales and operations.

Key responsibilities

• Create a welcoming atmosphere and provide product recommendations.
• Promote products and upsell to meet sales targets.
• Replenish shelves, organize displays, and ensure accurate pricing and labeling.
• Maintain a clean, safe, and organized store environment.
• Assist with stock counts, inventory, receiving and unpacking new merchandise.
• Attend training to expand product knowledge.
• Collaborate with teammates to ensure smooth store operations.

Required profile

• High School Diploma or equivalent.
• 1‑2 years experience in retail or customer service.
• Experience handling cash and operating a POS system.
• Ability to manage customer complaints and work under pressure.
• Merchandising and visual display experience.
• Physically fit and able to lift heavy boxes.

Required skills

• Cash handling
• POS system
• Merchandising
• Visual display

What we offer

• Opportunity to work with leading beverage and retail brands.
• Training and development to grow product knowledge.
• Flexible working hours, including evenings, weekends and holidays.