Customer Service Associate

About the role

The Customer Service Associate plays a key part in delivering exceptional service to shoppers while supporting sales and maintaining store standards. You will interact directly with customers, handle inquiries and complaints, and ensure the sales floor is inviting and well‑stocked.

Key responsibilities

• Engage with customers, provide assistance, and address basic complaints, escalating when necessary.
• Maintain visual merchandising standards and keep the store clean and organized.
• Receive shipments, restock shelves, and help manage inventory levels.
• Recommend products, upsell and cross‑sell based on customer needs.
• Operate the cash register, process transactions accurately, and maintain a tidy checkout area.

Required profile

• Previous experience in a customer‑facing retail role.
• Strong verbal communication and interpersonal abilities.
• Attention to detail in store presentation and product organization.
• Experience handling cash and operating a register.

Required skills

• Customer service expertise in retail environments.
• Effective communication and interpersonal skills.
• Basic sales techniques, including upselling and cross‑selling.