Customer Service Coordinator – Aftersales

About the role

The Customer Service Coordinator supports the Aftersales Department by acting as the main point of contact for customers, coordinating service requests, and ensuring smooth communication between customers, technicians and internal teams. Based in Dubai, the role focuses on delivering timely updates, handling inquiries and maintaining accurate service records.

Key responsibilities

• Serve as the primary contact for customers, responding to inquiries via phone, email and other channels, and providing updates on service requests and job status.
• Coordinate service visits, maintenance appointments and technician assignments, ensuring priority requests are communicated promptly.
• Create, update and maintain work orders, job cards and related documentation, and assist in preparing quotations, invoices and service reports.
• Maintain daily follow‑up lists, monitor pending jobs, and prepare regular reports on service activities, highlighting delays for management.
• Liaise with Sales, Service, Technical, Spare Parts, Finance and Administration teams to ensure accurate and timely information flow.

Required profile

• Bachelor’s degree or Diploma in Business Administration, Customer Service, Office Administration or a related field, with 2–3 years of relevant experience.
• Experience in a technical or service‑oriented environment is advantageous; prior UAE experience is preferred.
• Proficiency with MS Office (Excel, Word, Outlook) and familiarity with ERP, CRM or service‑management systems.

Required skills

• Excellent communication and customer‑service abilities.
• Strong coordination, follow‑up and organizational skills.
• Ability to manage multiple service requests simultaneously while maintaining attention to detail.
• Professional telephone and email etiquette, and the capacity to work under pressure and meet deadlines.