Customer Service Executive – Air Export
Fast Logistics · Dubai
Job description
About the role
The Customer Service Executive will handle air export shipments, acting as the primary point of contact for customers and airlines. You will ensure smooth end‑to‑end coordination, from booking to final delivery, while maintaining accurate records and timely communication.
Key responsibilities
- Handle customer inquiries, concerns, and shipment‑related requests professionally.
- Communicate carrier updates, operational changes, and regulatory requirements effectively.
- Manage air export shipments from booking to final delivery, ensuring smooth operations.
- Prepare and execute Air Waybills (AWB) using the Calogi system accurately.
- Maintain daily shipment records, customer details, and shipment statuses in the system.
- Keep customers informed of shipment progress and promptly address their concerns.
- Liaise with airlines to monitor flight schedules and ensure timely shipment departures and arrivals.
- Build and maintain strong customer relationships through regular communication and quality service.
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Published 16 hours ago
Expires 1 week from now
10 views · 0 interested
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Fast Logistics
Dubai