Customer Service Executive (Arabic & English)

About the role

We are seeking a proactive, customer‑focused Customer Service Executive fluent in Arabic and English to deliver exceptional service across multiple channels and drive sales through customer engagement and abandoned‑cart recovery.

Key responsibilities

• Handle inbound and outbound calls, WhatsApp, email, live chat, and social media inquiries professionally.
• Contact customers with abandoned carts to recover sales and increase conversions.
• Process order cancellations, modifications, exchanges, and refunds while retaining customers.
• Upsell and cross‑sell products, provide accurate product and policy information, and maintain CRM/Shopify records.
• Coordinate with warehouse, logistics, and e‑commerce teams to resolve order issues and escalate complex cases.

Required profile

• Minimum 2–3 years of experience in customer service, call centre, or e‑commerce support.
• Fluent in Arabic and English (spoken and written).
• Strong sales, negotiation, problem‑solving and conflict‑resolution abilities.
• Ability to multitask in a fast‑paced environment and work under pressure.

Required skills

• Experience with WhatsApp Business, email support, live chat and CRM systems.
• Familiarity with Shopify or other e‑commerce platforms.
• Proficiency in Microsoft Office and Google Workspace.

What we offer

• Competitive salary (AED 4,000).
• Visa and medical insurance provided.
• Career growth opportunities and professional development.
• Supportive work environment with training programs.