Customer Service Executive – Fresh Graduate Role

About the role

We are seeking a proactive Customer Service Executive to join MosquitoNet.ae in Sharjah Airport Freezone. This full‑time position is ideal for fresh graduates in the UAE who are eager to start a career delivering exceptional support for our premium mosquito net and home protection products.

Key responsibilities

• Provide prompt, courteous assistance via phone, email, WhatsApp, and online chat.
• Answer inquiries about products, orders, deliveries, and after‑sales support.
• Resolve customer concerns and complaints while maintaining high satisfaction levels.
• Process orders accurately and keep CRM records up‑to‑date.
• Coordinate with Sales and Logistics to ensure timely order fulfillment.
• Follow up with customers to confirm issue resolution.
• Identify recurring issues and feedback, reporting them to management.

Required profile

• Fresh graduate (UAE‑based) with a Bachelor’s degree or diploma in Business Administration, Marketing, Communications, or related field.
• Excellent verbal and written English; fluent Arabic is mandatory.
• Strong interpersonal, organizational, and problem‑solving abilities.
• Positive attitude, eagerness to learn, and a customer‑first mindset.

Required skills

• Microsoft Office applications
• Familiarity with CRM systems (advantageous)

What we offer

• Competitive salary up to AED 4,000 per month with performance incentives.
• Collaborative, supportive work environment.
• Comprehensive training and clear career development paths.
• Opportunity to grow with a leading UAE home‑protection brand.