Customer Service Intern – Real Estate

About the role

Oia Properties, a leading real‑estate agency in Abu Dhabi and Dubai, is seeking a Customer Service Intern to support its client‑facing operations. The role offers hands‑on experience in handling enquiries, coordinating with internal teams, and delivering high‑quality service in the secondary residential market.

Key responsibilities

• Respond to client inquiries via phone, WhatsApp, email and other channels.
• Assist clients with requests, concerns and general questions in a professional and timely manner.
• Coordinate with internal departments to resolve issues and follow up on pending requests.
• Maintain accurate records of customer interactions and updates.
• Handle complaints professionally and work toward effective resolutions.
• Provide accurate information about services, processes and property‑related queries.
• Support the team with administrative and customer‑related tasks as needed.

Required profile

• Previous experience in customer service, client relations or a similar role is preferred.
• Excellent written and verbal English communication skills.
• Positive, professional attitude with a customer‑focused mindset.
• Strong problem‑solving, organisational and multitasking abilities.
• Ability to work in a fast‑paced environment and join immediately.

Required skills

• Microsoft Office
• Basic CRM systems