Customer Service Representative
Tokai Optecs · Sharjah
Job description
About the role
Tokai Optecs is seeking a dedicated Customer Service Representative to provide high‑level support to its clients in the ophthalmic industry. You will handle inquiries, process orders and deliver product information to ensure customer satisfaction.
Key responsibilities
- Respond promptly to customer inquiries via phone and email.
- Process orders and ensure accurate entry into the system.
- Provide detailed product information and guidance.
- Handle and resolve complaints professionally.
- Collaborate with internal teams to ensure timely order fulfillment.
Required profile
- Previous experience in a customer service role, preferably in the ophthalmic industry.
- Strong written and verbal communication skills in English and Arabic.
- Ability to manage multiple tasks in a fast‑paced environment.
- Proactive attitude with a focus on customer satisfaction.
Required skills
- CRM systems
- Microsoft Office
What we offer
- Collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
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Published 11 hours ago
Expires 1 month from now
12 views · 0 interested
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Tokai Optecs
Sharjah