Customer Service Representative

About the role

A professional, friendly and customer-focused Customer Service Representative is sought to handle customer inquiries, provide information, resolve complaints and maintain positive customer relationships. The role is based on-site in Dubai, UAE, according to the assigned schedule.

Key responsibilities

• Respond to customer inquiries by phone, email, online chat and other channels
• Provide accurate information on products, services, policies and procedures
• Handle complaints, requests and concerns professionally and escalate complex issues to the relevant department or supervisor
• Maintain records of customer interactions and feedback, update customer data in the CRM or database and follow up until issues are resolved
• Coordinate with internal departments, meet quality standards and performance targets, and protect confidential customer information

Required profile

• High school diploma or equivalent; a diploma or degree in Business Administration or a related field is an advantage
• Previous customer service, call center, retail or hospitality experience preferred; freshers with strong communication skills may also apply
• Good verbal and written English; knowledge of other languages is an advantage
• Ability to work independently and as part of a team, with patience and a customer-oriented mindset

Required skills

• Basic computer knowledge, including Microsoft Word, Excel and email
• Familiarity with CRM systems or customer support software is an advantage
• Strong listening, problem-solving and interpersonal skills

What we offer

• Competitive salary based on experience and company budget
• Employment visa in line with company policy and UAE regulations
• Medical insurance as applicable under UAE requirements
• Annual leave and public holidays under UAE labour law, and end-of-service benefits where applicable
• Professional training, career advancement opportunities and possible performance-based incentives
• Possible accommodation, transportation or other allowances depending on the package