Customer Service Representative (Remote)

About the role

PulseMediaNL is looking for a reliable, customer‑oriented representative to join its fully remote team. You will be the first point of contact for customers, helping them through email, chat and phone while ensuring a smooth and positive experience.

Key responsibilities

• Respond to customer inquiries via email, chat and phone promptly and professionally.
• Provide clear information about products, services and policies, and assist with orders and account updates.
• Handle complaints, investigate issues, and resolve them with empathy; escalate complex cases when needed.
• Track and document all interactions in the CRM, follow up to confirm resolution, and maintain accurate records.
• Gather customer feedback, contribute to FAQs and help‑center content, and support retention efforts.
• Use CRM and support tools to manage tickets and ensure data integrity.

Required profile

• 1–2 years of experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize and solve problems with attention to detail.
• Professional, patient and customer‑focused attitude.
• Comfortable working independently in a remote environment.
• High school diploma or equivalent; further education is a plus.

Required skills

• Familiarity with CRM systems and support tools.
• Basic proficiency in Microsoft Office Suite.

What we offer

• Remote‑first flexibility supporting work‑life balance.
• Opportunities for growth and skill development.
• Collaborative and supportive team environment.
• Competitive compensation aligned with experience.
• Long‑term stability within a growing service‑oriented organization.