Customer Service Representative – UAE National (Dubai)

About the role

The leading medical device company is seeking a Customer Service Representative to join its Dubai office. This position is open exclusively to UAE nationals and involves handling orders, logistics, and after‑sales support for customers across the region.

Key responsibilities

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after‑sales support including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow‑up.
• Coordinate with internal teams on customer set‑up, billing, logistics and account issues.
• Support sales activities and customer events.
• Process returns, credit and debit notes and monitor blocked accounts.

Required profile

• Bachelor’s degree in Business or a related field.
• 2–3 years’ experience in customer service, order management, logistics or after‑sales support.
• UAE national (due to nationalisation requirements).

Required skills

• Proficiency in SAP.
• Advanced knowledge of Microsoft Excel.
• Experience with PowerPoint and Outlook.