Customer Success Account Manager

About the role

As a Customer Success Account Manager you will be the trusted leader guiding enterprise customers in Dubai to realize measurable business value from their Microsoft investments. You will combine program management, account stewardship, technical credibility and reactive support leadership across the full post‑sales lifecycle.

Key responsibilities

• Own and execute Customer Success Plans aligned to business priorities, adoption, consumption and operational health.
• Establish program governance, integrated plans, milestones, risks and actions, driving execution across multiple workstreams.
• Partner with account and specialist teams to protect renewals, strengthen relationships and identify expansion opportunities.
• Maintain broad technical fluency across Azure, Microsoft 365, Copilot, security, data and business applications, translating technical topics into business impact.
• Lead the customer experience during critical support incidents, ensuring clear governance, communication cadence and effective escalation.
• Accelerate cloud and AI adoption, linking technology usage to measurable outcomes and customer health.
• Proactively identify and remediate risks affecting service health, security or customer confidence.
• Drive delivery excellence by managing blockers, dependencies and ensuring clear responsibilities across Microsoft, partners and the customer.

Required profile

• Bachelor’s degree in Business, Computer Science, Engineering, IT or equivalent experience.
• Strong experience in customer success, account management, enterprise program management or technical service delivery.
• Proven ability to manage complex, multi‑workstream programs with senior stakeholders and competing priorities.
• Excellent written and verbal communication skills, including executive‑level presentations and concise status reporting.
• Data‑driven mindset for measuring progress, adoption, consumption and customer health.

Required skills

• Microsoft Azure
• Microsoft 365
• Copilot
• Dynamics 365
• Power Platform