Customer Success Manager

About the role

As a Customer Success Manager at Pixxim you will act as a system guide for real‑estate agencies using the Pixxi CRM platform. You will help clients understand the tool, adopt better workflows, build lasting habits, and feel confident running their operations.

Key responsibilities

• Onboard new agency clients and lead them through the setup process.
• Deliver training sessions for agents, administrators, and managers.
• Assist clients in designing and improving their CRM workflows.
• Monitor client health, usage, and adoption metrics.
• Proactively identify risks and opportunities for each account.
• Collaborate closely with sales and product teams.
• Translate client feedback into actionable product insights.
• Support renewals by ensuring long‑term client success.

Required profile

• Minimum 2 years of experience in customer success, account management, or real‑estate operations.
• Strong English communication skills.
• Good understanding of real‑estate workflows such as sales, leasing, listings, and lead management.
• Comfortable conducting trainings and client calls.
• Organised, detail‑oriented, and structured.
• Based in Dubai or willing to relocate.

Required skills

• Experience with CRM platforms and workflow design.