Dealer Relationship Manager – Auctions

About the role

As a Dealer Relationship Manager – Auctions, you will play a key role in driving wholesale auction performance by managing dealer relationships, ensuring successful auction operations, increasing dealer participation, and maximising vehicle sell‑through. You will act as the primary point of contact for wholesale dealers while coordinating with internal teams to ensure a seamless auction process and an excellent dealer experience.

Key responsibilities

• Manage daily wholesale auctions and ensure smooth execution from vehicle listing to final sale.
• Enrol, develop, and maintain an active network of wholesale dealers across the UAE.
• Increase dealer engagement, participation, and active bidding through regular communication and relationship management.
• Coordinate with the Purchasing, Pricing, and Wholesale teams to prepare and list vehicles for auction.
• Ensure vehicles are accurately listed with complete information prior to auction.
• Monitor auction performance, bid activity, conversion rates, and profitability.
• Promote and manage dealer credit facilities, including onboarding eligible dealers.
• Coordinate with the Finance and Administration teams for payment follow‑ups and collections.
• Coordinate with the Logistics team to ensure timely vehicle handover and delivery.
• Act as the primary contact for wholesale dealers, ensuring excellent customer service and prompt issue resolution.
• Work closely with the Buying and Inspection teams to ensure vehicle quality standards and company SOPs are maintained.
• Maintain dealer records, auction reports, and performance dashboards.
• Identify opportunities to improve auction efficiency, dealer engagement, and wholesale sales performance.
• Ensure full compliance with company policies and operational processes.

Required profile

• University degree, diploma, or equivalent qualification.
• 3–5 years of experience in the automotive industry, preferably in used cars, wholesale, auctions, or dealer relationship management.
• Experience in the UAE/GCC automotive market (preferred).
• Strong communication, negotiation, and relationship management skills.
• Good organizational and coordination skills with the ability to work across multiple departments.
• Basic analytical skills with knowledge of Microsoft Excel and reporting.
• Valid UAE driving licence (preferred).
• Arabic language skills (added advantage).

Required skills

• Dealer management systems
• Online auction platforms
• Microsoft Excel