Debt Counselling Advisor (Part‑Time)

About the role

HSBC International Wealth and Premier Banking is seeking a part‑time Debt Counselling Advisor for its Al Ain office. The role supports customers experiencing financial difficulty, helping them regain stability while protecting the bank’s interests.

Key responsibilities

• Collect overdue debts and manage a portfolio of live, current and overdue customer accounts through inbound and outbound calls.
• Assess customers’ financial circumstances, propose suitable treatments, and escalate cases for legal action when necessary.
• Maintain performance against business targets, provide progress reviews and feedback to senior management.
• Identify and implement improvements to policies and procedures to enhance the customer journey.

Required profile

• Fluent English communication skills, both spoken and written.
• Proven collections experience and ability to write business letters and reports.
• Graduation degree required to secure a UAE visa or work permit.
• Flexibility to work in shifts and resilience in a dynamic environment.

Required skills

• Strong proficiency in Microsoft Excel, PowerPoint, Word and Access.
• Excellent computer skills in a Microsoft Windows environment.