Delivery Manager – PROS Revenue Management System

About the role

Etihad Airways is looking for a Delivery Manager to lead the end-to-end delivery, integration and operational management of airline revenue management platforms, with a focus on PROS Revenue Management (RM), Group Sales Optimizer (GSO) and their integration with the Amadeus ecosystem and the wider Offer ecosystem. The role partners with business, technology and external vendors to deliver enhancements, manage releases, ensure data integrity and keep operations stable.

Key responsibilities

• Own the product delivery roadmap, backlog, release planning and lifecycle management for revenue management and group sales solutions
• Translate business requirements into technical specifications, integration designs and acceptance criteria
• Manage integrations and data flows across PROS, Amadeus Altéa Inventory, RAAV, schedules, fares, bookings, inventory and revenue systems
• Monitor interface performance, data quality and operational SLAs, drive issue resolution and root cause analysis
• Coordinate delivery across internal technology, data, platform and integration teams, and manage dependencies and release schedules
• Act as the main technical liaison between business stakeholders, vendors and solution providers, and coordinate with the DTI technical, platform and data teams
• Ensure system stability through incident, problem, change and environment management, and maintain technical documentation, interface specs, data dictionaries and runbooks
• Hold vendors accountable on SLAs, change requests and defects, and support commercial and contract discussions with technical input

Required profile

• Bachelor's degree in Computer Science, Engineering, Operations Research or a related discipline
• 5+ years of experience in airline technology, commercial systems or revenue management environments
• At least 4 years of hands-on experience with PROS Revenue Management solutions, including implementation, integration or production support
• Experience managing complex, multi-vendor deliveries and engaging cross-functional stakeholders

Required skills

• Integration of airline commercial systems, ideally within the Amadeus Altéa and Revenue Availability ecosystem
• Knowledge of airline data domains such as schedules, ATPCO fares, PNRs, inventory and revenue accounting
• APIs, integrations, SaaS platforms, cloud environments, SQL and data reconciliation