Digital Product Owner - Digital In-Store

About the role

Sephora is looking for a Digital Product Owner for its Digital In-Store function in Dubai. The role leads the product strategy, roadmap and lifecycle for digital experiences that connect physical stores with the wider Sephora omnichannel ecosystem. It works closely with Retail, Store Operations, Digital, Technology and Central Product & Engineering teams to turn customer and Beauty Advisor needs into scalable digital products, represents Middle East requirements in global roadmaps and continuously measures and optimizes value.

Key responsibilities

• Define and own the Middle East Digital In-Store product vision, strategy and roadmap, aligned with the Digital, Retail and omnichannel strategy
• Build a deep understanding of customer, Beauty Advisor and store operational needs through discovery with Retail teams, stores, customers and Analytics
• Identify and prioritize opportunities where technology improves the customer journey, Beauty Advisor experience, operational efficiency and commercial performance
• Manage the full product lifecycle, from discovery and business case through delivery, launch, adoption, measurement and optimization
• Act as the Middle East product representative, representing regional priorities in Central and Global product discussions and influencing Central roadmaps with regional requirements, insights and data
• Partner with Retail and Customer Experience teams to connect physical and digital journeys and ensure consistency across Website, App, Loyalty and CRM
• Define KPIs and success measures, and measure adoption, engagement, operational impact and commercial value
• Build partnerships across Retail, Store Operations, Digital, Product, Design, Analytics, Engineering, Local IT, Marketing, CRM, Loyalty and Supply Chain, and manage store readiness, rollout and change management

Required profile

• 4 to 6 years of Product Management or Product Ownership experience, ideally in digital, e-commerce, retail technology or omnichannel environments
• Proven experience owning a product or domain end-to-end, from discovery and strategy through delivery, launch and measurement
• Experience building and managing roadmaps, priorities and backlogs based on customer value, business impact and data
• Ability to influence and align senior stakeholders across local, regional and global teams without direct authority
• Ability to work independently, navigate ambiguity and build a new product stream from the ground up
• Curiosity about AI and emerging technologies, and excellent communication and storytelling skills

Required skills

• Strong experience working with cross-functional teams including Business, Design, Analytics, Engineering and Technology
• Comfortable engaging with technical teams in complex technology ecosystems, integrations and third-party solutions
• Strong analytical and commercial thinking, using data and KPIs to measure product success