Document Controller

About the role

The American University in the Emirates is looking for a highly organized Document Controller to support the Institutional Effectiveness Department. You will manage, maintain, and control a wide range of institutional documents, ensuring they are stored, tracked, and distributed in line with university policies and accreditation standards.

Key responsibilities

• Maintain and operate the university’s document control system for accurate storage, retrieval, and archiving.
• Receive, register, track, distribute, and file official documents according to established procedures.
• Control document versioning to ensure only current, approved documents are used.
• Support accreditation, quality‑assurance and institutional effectiveness initiatives by organizing evidence and related documentation.
• Coordinate collection, review, and filing of policies, procedures, reports, meeting minutes, and other records.
• Monitor revision cycles and update institutional documentation in a timely manner.
• Ensure compliance with records retention and document management policies.
• Maintain both electronic and physical filing systems securely.
• Prepare periodic reports on document status, compliance, and filing activities.
• Assist departments with document submission, formatting, tracking, and archival processes.

Required profile

• Bachelor’s degree in Business Administration, Information Management, Records Management, Library Science, Quality Assurance or a related field.
• 2‑5 years of experience in document control, records management, administration or quality assurance.
• Experience in a higher‑education environment is preferred.
• Strong organizational abilities, high attention to detail, and ability to handle confidential information.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft SharePoint.
• Experience using electronic document management systems and digital filing platforms.
• Knowledge of records retention and document control procedures.