Doorman – Guest Services

About the role

The Doorman is the first point of contact for guests arriving and departing at our Dubai hotel. You will create a warm, professional impression while ensuring smooth entry and exit, supporting the overall guest experience.

Key responsibilities

• Greet all guests and visitors courteously, providing a positive first impression.
• Open and close doors for guests, assisting with entry and exit in a professional manner.
• Assist guests with luggage and coordinate with the Bell Desk when needed.
• Provide information about hotel facilities, services, and directions.
• Maintain a clean, organized, and presentable entrance area at all times.
• Coordinate with Security and Front Office to ensure guest safety and smooth operations.
• Manage traffic flow at the entrance, including taxis and private vehicles.
• Respond promptly to guest inquiries, requests, and complaints, escalating when necessary.

Required profile

• High school diploma or equivalent; previous hospitality or customer‑service experience preferred.
• Strong communication and interpersonal skills with a professional appearance.
• Physically fit, able to stand for extended periods and work flexible shifts.