Driver & Desk Handler – Rent A Car

About the role

The Driver & Desk Handler supports daily rent‑a‑car operations by handling vehicle movement, customer service at the desk, and basic administrative tasks. The role requires safe driving, excellent customer interaction, and coordination between customers, fleet, and management to ensure smooth rental operations.

Key responsibilities

• Drive rental vehicles for customer pick‑up, drop‑off, delivery, and recovery.
• Transfer vehicles between branches, garages, and customer locations.
• Ensure vehicles are clean, fuelled, and ready for rental; report accidents, damages, or mechanical issues immediately.
• Assist customers at the front desk with vehicle handover and return process.
• Prepare and verify rental agreements, delivery notes, and vehicle condition reports.
• Update vehicle status in the rental system (available, rented, maintenance).
• Handle customer queries, complaints, and basic booking coordination.
• Collect documents (Emirates ID, passport, driving licence) as per company policy.
• Maintain accurate records of vehicle movement and daily logs.
• Assist with basic billing, invoice preparation, and payment follow‑ups if required.
• Support fleet scheduling and daily operation planning; ensure compliance with RTA, insurance, and company procedures.

Required profile

• Previous experience in rent‑a‑car or driver role is an advantage.
• Basic computer knowledge (email, rental system, Excel preferred).
• Good communication skills in English; Arabic an advantage.
• Customer‑service oriented attitude and ability to work under pressure.
• Knowledge of UAE roads and locations preferred.

Required skills

• Excel
• Rental system