Duty Manager – Hotel Operations

About the role

As a Duty Manager at Hilton Dubai Palm Jumeirah you will lead daily hotel operations in the absence of the General Manager, ensuring every guest experiences the warmth and excellence of Hilton hospitality.

Key responsibilities

• Oversee all property functions including front desk, staffing, room inventory, guest service and compliance with hotel policies.
• Deliver exceptional guest experiences by responding promptly to inquiries, resolving issues efficiently and maintaining a friendly attitude.
• Support various departments during peak periods, providing coverage for bell service, front desk or other operational roles.
• Conduct regular walkthroughs to monitor safety, security and service quality, addressing any concerns immediately.
• Track guest satisfaction metrics such as SALT and Revinate, analyse trends and implement improvement actions.
• Supervise, coach and develop team members, fostering a positive and productive work environment.

Required profile

• A passion for hospitality and creating memorable guest experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire and motivate teams.
• Team‑work mindset to achieve the best outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in every moment.