Employee Relations – Payroll Coordinator

About the role

We are looking for an Employee Relations – Payroll Coordinator to join our HR Operations team in the UAE. The role will support daily HR activities, act as the first point of contact for employee queries, and ensure accurate processing of payroll and related data.

Key responsibilities

• Serve as the primary contact for general HR inquiries, providing information and directing employees to appropriate resources.
• Assist in documenting employee relations concerns, routing issues for resolution, and tracking outcomes.
• Collect, verify, and enter payroll data, including bonuses and allowances, and maintain attendance, leave, and time‑off records.
• Update employee records in HR databases and filing systems in line with policy.
• Coordinate employee service requests such as extended leaves, salary advances, and benefits claims.
• Provide administrative support for health‑insurance processes and liaise with providers.
• Help plan and execute employee engagement and well‑being activities.
• Manage off‑boarding logistics, including documentation and exit interviews.
• Generate standard HR reports and assist with communications, policy benchmarking, audits, and vendor reviews.

Required profile

• Bachelor’s degree in Finance or Accounting.
• 2–3 years of experience in HR operations or employee services, preferably in a higher‑education or similar institutional environment.
• Strong written and spoken English; Arabic is a plus.
• Knowledge of UAE labour law and basic HR policies.
• Customer‑service mindset and ability to work collaboratively.

Required skills

• Proficiency in Microsoft Excel and other Office applications.
• Working knowledge of HR systems and ERP platforms such as SAP or Oracle.
• Strong organizational and time‑management abilities with attention to detail.