Engineering Manager

About the role

Bamboo Card, a Dubai-based B2B distributor of digital prepaid products and rewards fulfilment partner, is looking for an experienced, people-focused Engineering Manager to lead one or more engineering teams. The role owns team delivery, health and growth, works closely with Technical Leads on technical decisions and with Product Managers on engineering initiatives, manages support tickets, keeps leadership informed and keeps distributed team members aligned and accountable.

Key responsibilities

• People management: run regular 1:1s, performance evaluations and growth plans; mentor and coach direct reports; foster collaboration and psychological safety; support onboarding, integration and retention of remote and onsite members; lead bi-annual team evaluations.
• Delivery: own end-to-end planning and execution of features, epics and milestones; set realistic sprint goals with Product Managers; monitor progress, remove blockers and run sprint grooming, planning, reviews and retrospectives.
• Planning and reporting: define quarterly and annual engineering goals with the CTO and Product; track KPIs on delivery, quality and team performance; give status reports and forecasts to leadership and highlight risks and capacity issues.
• Technical involvement: collaborate with Technical Leads on design decisions and roadmaps; take part in code reviews, incident analysis and performance reviews; stay technically informed and provide hands-on support for critical deliveries when needed.
• Support ownership: triage and resolve engineering support tickets by severity, assign and track them, lead post-incident reviews and track recurring incidents for long-term fixes.
• Remote workforce oversight: review and approve remote employees' hours and timesheets, keep distributed teams aligned and run remote-friendly standups and collaboration rituals.

Required profile

• 3+ years of experience in engineering management or an equivalent leadership role.
• Proven experience managing remote teams and distributed engineering environments.
• Experience managing support processes and incident response, and giving status updates and risk reports to senior leadership.

Required skills

• .NET Core, microservices and event-driven architecture.
• AWS knowledge including cost management, service monitoring and security.
• Agile delivery planning and execution tracking.
• Strong communication, documentation and presentation skills.

What we offer

• Competitive salary and benefits package aligned to the UAE market, including visa and health insurance.
• Opportunity to grow with the business and take on expanded responsibilities.