Executive Assistant to Global COO

About the role

The Executive Assistant will provide comprehensive administrative and organisational support to the Global COO of Raffles & Fairmont, ensuring smooth daily operations across multiple brands. This role involves managing complex calendars, preparing high‑level materials, and acting as a liaison with senior stakeholders worldwide.

Key responsibilities

• Manage the COO’s agenda, schedule meetings, coordinate calendars and ensure timely preparation of materials.
• Prepare presentations, reports, briefing notes and meeting documents for internal meetings, VPO calls, owner meetings and leadership forums.
• Arrange travel itineraries, logistics and related documentation for the COO.
• Organise and coordinate team meetings and cross‑functional discussions, including agenda preparation and follow‑up on action items.
• Handle administrative files, invoices, approvals and correspondence, maintaining accurate records and databases.
• Act as a coordination point between the COO’s office, Vice Presidents of Operations, owners and asset managers.
• Support preparation and follow‑up of owner meetings, site visits and operational reviews.
• Consolidate information from VPOs and regional teams as requested by the COO.
• Assist in organising internal and external events linked to the COO’s office.

Required profile

• Strong verbal and written communication skills in English.
• Minimum 5 years of relevant experience in operations, project management or strategy, preferably in hospitality, luxury or multi‑brand corporate environments.
• Working knowledge of Office 365, especially presentation tools.
• Excellent organisational and time‑management abilities.
• Knowledge of office management systems and procedures.
• High level of discretion and ability to maintain confidentiality.