Executive IT Specialist

About the role

This role provides highly reliable technology support to the C-suite and Executive Office, working closely with Group IT. It delivers seamless digital experiences across corporate and personal technology environments, offering elite, white-glove support in a fast-paced, high-expectation setting while keeping strict confidentiality.

Key responsibilities

• Deliver VIP-level support for C-suite devices such as laptops, mobile phones, tablets and communication tools.
• Manage setup, configuration and migration of devices, including data transfer and application readiness across work and personal platforms.
• Provide end-to-end meeting and conferencing support, including boardrooms, hybrid meetings and AV technologies.
• Carry out proactive device checks, updates and maintenance to keep executives ready.
• Coordinate with the IT Department to resolve escalations, align on standards and ensure smooth service delivery.
• Handle technology-related procurement, device replacements and vendor coordination for executive requirements.
• Maintain strict confidentiality over executive information, communications and digital assets.
• Respond to urgent or after-hours needs as part of on-call availability.
• Recommend improvements to enhance the executive technology experience.

Required profile

• Bachelor's degree in IT, Computer Science or equivalent experience (preferred).
• 4-8 years of IT support experience, preferably in large enterprises, multinational organisations or corporate environments with mature IT operations.
• Demonstrated experience providing VIP or executive-level technical support in high-expectation environments.
• Proven background supporting diverse device ecosystems in hybrid work settings.
• Experience collaborating with infrastructure, networking, cybersecurity and service desk teams.
• Exceptional communication, discretion, reliability and composure under pressure.

Required skills

• Strong proficiency in Windows, macOS, iOS and Android ecosystems.
• Experience with Teams Rooms, Zoom Rooms and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).
• Excellent troubleshooting across networks, conferencing tools and end-user devices.

What we offer

• 24 annual leave days.
• Annual flight home.
• Life insurance plan.
• Medical insurance plan, with the option to upgrade at your own cost.
• Bonus scheme in relevant departments.