Executive - Key Accounts

About the role

The Executive - Key Accounts will serve as the primary liaison for major eCommerce and retail clients, ensuring smooth daily operations and strategic support.

Key responsibilities

• Act as a point of contact for key eCommerce and retail accounts, providing day-to-day operational support and coordination.
• Collaborate with internal teams to execute marketing campaigns, product launches, and promotional offers based on account-specific needs.
• Assist in tracking and analyzing account performance, including sales, returns, inventory levels, and traffic, to identify trends and areas for improvement.
• Coordinate timely product delivery and service fulfillment in alignment with business timelines and client expectations.
• Maintain accurate records of account activities, contracts, promotions, and performance reports.
• Monitor compliance with brand guidelines and ensure consistency in product listings and content across digital channels.
• Provide input on pricing, stock levels, and customer preferences to support account strategy development.
• Assist in preparing weekly and monthly reports including performance dashboards and KPIs for internal and external review.
• Stay informed on industry trends, competitor activity, and market insights to support account planning and forecasting.
• Work closely with finance and supply chain teams for invoice tracking, payment follow-up, and product availability.

Required profile

• 2–3 years of experience in key account management, sales coordination, or client servicing, preferably within retail or eCommerce.
• Proficient in MS Excel and reporting tools, with strong coordination and communication skills.
• Ability to work collaboratively across teams and manage multiple deliverables with accuracy.
• Bachelor’s degree in Business Administration, Marketing, or related field.