Field Engineer - Print Services

About the role

Ghobash Group is looking for an experienced Field Engineer to join its Print Services team in Dubai. The role covers the installation, maintenance, repair and servicing of office and commercial print machines from major OEM brands such as Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta and Canon, with hands-on work at customer sites.

Key responsibilities

• Install, configure and commission print machines and MFDs, then hand over and orient users
• Perform scheduled preventive maintenance and fix print quality, paper handling, firmware and software issues
• Replace parts with genuine OEM-approved parts and test equipment after service
• Answer on-site and remote service calls within SLA times and give customers technical advice
• Give product demonstrations, escalate unresolved issues to the Team Lead or OEM support, and follow HSE and client safety rules
• Record job sheets, service reports and parts usage in the CRM, update meter readings and consumables, and keep an organised engineer kit

Required profile

• Bachelor's degree or diploma in Electronics, Computer, IT or a related field; OEM certifications strongly preferred
• 3-6 years of field service experience on office or commercial printers across major OEM brands
• Valid UAE driving licence
• Arabic is an advantage

Required skills

• Multi-brand print and MFD troubleshooting and repair
• Service management / CRM systems
• Network printing, scan workflows and print driver configuration (desired)
• Fleet management and remote monitoring tools (desired)