Field General Admin

About the role

The Field General Admin supports Otis’ service operations in Dubai, ensuring efficient field activities, cost control and continuous improvement. Working closely with field supervisors and customers, the role enables smooth day‑to‑day operations and helps drive best‑in‑class performance.

Key responsibilities

• Coordinate maintenance compliance scheduling and manage the manpower duty roster.
• Oversee parts ordering, track elevator breakdowns and communicate status to branch teams.
• Support field management with KPI monitoring and reporting.
• Assist in contract management, tracking contractual KPI targets and ensuring compliance.
• Identify and implement route optimisation and cost‑reduction initiatives.
• Drive process‑efficiency and automation projects within the service organisation.

Required profile

• Minimum 2 years of experience in field support or similar administrative role.
• Strong communication and management abilities.
• Proficiency with office software and basic data handling.
• Experience with process integration and improvement is preferred.

Required skills

• Microsoft Office (Word, Excel, PowerPoint)

What we offer

• Opportunity to work for a global leader in elevator and escalator manufacturing and service.
• Exposure to large‑scale projects and iconic landmarks worldwide.
• Professional development and training programmes.