Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site technical assistance in Jebel Ali Free Zone when full‑time engineers are unavailable or for dispatch activities. The role offers flexibility and requires a high‑touch service approach for VIP and end‑user support.

Key responsibilities

• Provide on‑site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate with OEMs and vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Image laptops and desktops and support printer/network printer installations.
• Assist with conference‑room AV setup and meeting‑room technologies.
• Deliver VIP/end‑user support with a high‑touch service model.
• Resolve Office 365 issues and general user account problems.
• Install and troubleshoot compliance/security software and support Mac devices alongside Windows systems.
• Adhere to defined Service Level Agreements (SLAs) and document incidents and resolutions.
• Support after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Experience with printer and network‑printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop/laptop troubleshooting
• Hardware support
• Peripheral device configuration
• DHCP, DNS, LAN networking
• Printer and network‑printer setup
• Office 365 administration
• System imaging
• Mac OS support
• Compliance/security software installation