Fire Alarm First Responder (FAFR)

About the role

Serco is building a talent pool of Fire Alarm First Responders (FAFR) to provide rapid initial response to fire alarm activations across designated zones in Dubai. The role operates 24/7 on a 12‑hour shift pattern, requiring swift action within three minutes of an alarm.

Key responsibilities

• Respond to fire alarm signals within 180 seconds, assess the situation and confirm whether a fire is present.
• Conduct periodic inspections and testing of portable fire extinguishers and perform regular safety checks of the patrol zones.
• Coordinate evacuation with client staff, ensure retail and restaurant areas follow evacuation plans, and verify back‑of‑house areas are clear when safe.
• Report incident details, including type, nature, and any missing persons, to the Control Room Operator.

Required profile

• High school certificate, diploma or degree in any relevant field.
• Completed training as a Fire Warden or Security Staff, preferably with related work experience.
• Strong communication and multitasking abilities, able to work independently and as part of a team.

Required skills

• Basic Fire Extinguisher Training
• First Aid Certification
• Fire Warden Training
• Health and Safety Certification