French-Speaking Technical Customer Success Manager (Onboarding) - Dubai

About the role

A client of Supersub, a market leader in data-driven customer engagement and loyalty solutions, is hiring a Technical Customer Success Manager (Implementation & Onboarding) in Dubai. The role leads the end-to-end technical onboarding and setup for global clients, focusing on platform configuration and go-live delivery rather than quota-driven account management. It is an on-site position with working hours of 12:30 PM to 10:00 PM (GST).

Key responsibilities

• Lead the technical implementation after sales handover, acting as the client's main point of contact and project manager through go-live.
• Configure, test and maintain customer loyalty programs in the back-end system, including loyalty rules, rewards, promotional campaigns, tiers and custom platform logic.
• Coordinate with internal technical and support teams to resolve complex integration or platform issues, and escalate technical bugs to specialised support.
• Analyse performance metrics and campaign KPIs after launch to recommend improvements to workflows, rules and strategy.
• Act as the customer's voice internally, passing feature requests and platform feedback to product and engineering teams.

Required profile

• Fluent English and French (priority 1), or Spanish (priority 2) or another European language (priority 3).
• 2-5 years of hands-on experience in customer onboarding, implementation or customer success within SaaS or technology startups.
• Ability to quickly learn and manually configure back-end software platforms without developer help.
• Strong project management, analytical problem-solving and attention to detail when mapping business logic into software rules.
• Master's degree or equivalent practical experience; F&B or retail background and direct experience with CRM or loyalty/rewards platforms are differentiators.

What we offer

• Competitive base salary with global career development opportunities.
• Shift schedule of 12:30 PM to 10:00 PM.
• Tier 1 worldwide medical coverage for employee and dependents, including dental and optical.
• Annual return flight to home country, life insurance covering 2x annual earnings and 25 days of paid leave.
• Premium office overlooking JLT Park, the lake and Dubai Marina.