Front Desk Agent (Arabic Speaker)

About the role

We are looking for a Front Desk Agent who can greet guests with a warm, professional attitude and provide seamless check‑in and check‑out experiences. The role requires fluency in Arabic to assist our Arabic‑speaking guests and ensure their stay is comfortable and memorable.

Key responsibilities

• Deliver courteous, prompt service from guest arrival to departure.
• Greet guests by name, escort them to rooms, and provide hotel and local information.
• Handle reservations, check‑in/check‑out procedures, and incidental charges using the hotel’s Front Office system.
• Maintain accurate guest records and ensure privacy of guest information.
• Stay informed about daily rates, occupancy levels, promotions, and local attractions.
• Collaborate with other departments to meet guest needs and uphold hotel standards.
• Observe and follow environmental, health, and safety policies.

Required profile

• Friendly, professional demeanor with strong customer‑service orientation.
• Excellent communication skills in Arabic and English.
• Ability to work efficiently in a fast‑paced hospitality environment.
• Attention to detail and commitment to guest privacy.

Required skills

• Proficiency with computerized Front Office systems for reservations and billing.