Front Desk Agent (Arabic Speaker)

About the role

Marriott International is hiring a Front Desk Agent in Dubai who speaks Arabic. The role covers guest check-ins and check-outs, room reservations, billing, key activation and guest service, with a focus on clear communication with guests.

Key responsibilities

• Organize, confirm, process and handle all guest check-ins and check-outs, room reservations, requests, changes and cancellations.
• Secure payments, verify and adjust billing, activate and file room keys, and process payment types, adjustment vouchers, paid-outs and correction vouchers while providing change.
• Process guest requests, relay messages, print contingency lists of guests and follow up on outstanding requests from the previous day.
• Explain room features, give directions and information about property amenities, services, hours of operation and local areas of interest.
• Run and review daily reports and logs, complete cashier and closing reports, accept and record wake-up calls and notify Loss Prevention/Security of theft reports.
• Count the bank at the start and end of shift, count cash, and comply with company policies, confidentiality and quality standards.
• Welcome guests, assist individuals with disabilities, answer phones professionally and perform other duties requested by supervisors.