Front Desk Agent

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to join our team at Beach Rotana Abu Dhabi. You will be the first point of contact for guests, delivering personalized service from arrival through departure and ensuring a memorable stay.

Key responsibilities

• Provide prompt, courteous, and efficient service to all guests, achieving high customer satisfaction.
• Greet guests by name, escort them to their rooms, and conduct in‑room and hotel familiarisation.
• Answer guest enquiries about hotel facilities, local attractions, promotions, and events.
• Maintain awareness of daily rate levels and occupancy, and accurately process check‑in/check‑out transactions using Front Office systems.
• Administer cashiering standards, post incidental charges, and protect guest privacy.
• Demonstrate thorough knowledge of hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field (preferred).
• Previous experience in a hotel Front Office environment.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Front Office systems
• Opera

What we offer

• Opportunity to develop a career in a leading hospitality brand.
• Collaborative, multicultural work environment.
• Competitive full‑time employment.