Front Desk Agent
Studio M Hotel Al Barsha · Dubai
Job description
About the role
Studio M Hotel Al Barsha in Dubai is hiring a Front Desk Agent on a full-time basis. The agent provides a warm and welcoming experience to guests, handles check-in and check-out, answers guest inquiries, keeps accurate guest records, manages reservations and works with other departments to meet guest needs.
Key responsibilities
- Deliver efficient, courteous and prompt service from arrival to departure, greeting guests by name and escorting them to their rooms.
- Conduct in-room and hotel familiarization and assist guests with inquiries about hotel activities.
- Stay informed about hotel information, local services, operating hours, promotions, events and attractions.
- Know daily rate levels and occupancy levels to support accurate decisions.
- Follow Front Desk cashiering standards and process accounts accurately from check-in to check-out, including incidental charges.
- Protect guest privacy and safeguard guest details.
- Know the hotel's policies, procedures, service standards and facilities, and uphold environmental, health and safety standards.
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Published 14 hours ago
Expires 1 week from now
3 views · 0 interested
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Studio M Hotel Al Barsha
Dubai