Front Desk Agent – Luxury Hotel

About the role

Mandarin Oriental Downtown Dubai is seeking a Front Desk Agent to deliver legendary hospitality to its guests. You will be the first point of contact, ensuring a seamless and memorable experience from arrival to departure.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and escort them to their rooms.
• Handle cash transactions, balance drawers, prepare vouchers and coordinate with Accounting and Night Duty Manager.
• Collaborate with Concierge, Housekeeping, Reservations and other departments to fulfill guest requests.
• Maintain up‑to‑date knowledge of hotel products, services and promotions to tailor recommendations.
• Ensure all guest interactions meet the brand’s service standards and quality expectations.

Required profile

• Strong commitment to integrity, respect and teamwork.
• Growth‑mindset with a passion for delivering exceptional service.
• Attention to detail and ability to manage multiple guest requests efficiently.

Required skills

What we offer

• Opportunity to work in a world‑class luxury hotel in a vibrant city.
• Exposure to a diverse, international guest portfolio.
• Professional development within a globally recognised hospitality brand.