Front Desk Agent – Russian Speaker

About the role

We are seeking a dynamic Front Desk Agent who is fluent in Russian to join our hospitality team at Khalidiya Palace Rayhaan. The role involves delivering personalized, high‑quality service to guests from arrival through departure, ensuring a memorable stay.

Key responsibilities

• Provide prompt, courteous service and greet guests by name, escorting them to their rooms.
• Assist guests with hotel information, local attractions, and activity enquiries.
• Maintain up‑to‑date knowledge of rates, occupancy levels, and hotel promotions.
• Administer front‑desk cashiering standards and process all guest accounts using the Opera system.
• Ensure guest privacy and uphold hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field with at least one month of front‑office experience.
• Excellent written and spoken English and fluency in Russian.
• Strong interpersonal, problem‑solving abilities and ability to work under pressure.
• Computer literate; prior experience with Opera is an advantage.

Required skills

• Front Office systems
• Opera
• Cashiering standards

What we offer

• Opportunity to develop a career in a multicultural hotel environment.
• Competitive full‑time employment in a prestigious property.