Front Desk Manager

About the role

Rotana Hotels is looking for an enthusiastic Front Desk Manager to lead the front office team at Bloom Arjaan by Rotana in Abu Dhabi. The role focuses on delivering exceptional guest experiences while ensuring smooth daily operations at the reception desk.

Key responsibilities

• Oversee all front office activities, including check‑in, check‑out and end‑of‑day procedures.
• Gather guest feedback, act on it promptly and promote loyalty programmes, F&B events and hotel partners.
• Drive room revenue through up‑selling and optimal inventory management, especially during high‑occupancy periods.
• Ensure accounting and audit practices comply with company policies and local regulations.
• Lead, coach and motivate the front desk team to achieve high standards of service and colleague satisfaction.

Required profile

• Degree in Hospitality or a related field.
• Proven experience in a hotel front office environment.
• Fluent written and spoken English with a professional appearance.
• Strong problem‑solving abilities and the capacity to work under pressure.

Required skills

• Proficiency with the Opera property management system.