Front Desk Receptionist – Dubai

About the role

The Receptionist manages guest interactions, handles reservations, and supports daily office operations for a leading hotel in Dubai.

Key responsibilities

• Enter and retrieve information in computer databases, update records, files, reservations, and answer guest inquiries.
• Transmit information or documents using computer, mail, or fax.
• Operate standard office equipment and prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distribution.
• Create and maintain computer‑ and paper‑based filing systems for records and reports.
• Compile, copy, sort, and file records of office activities and business transactions.
• Enter and locate work‑related information using computers and/or point‑of‑sale systems.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and thank guests.
• Answer telephones with appropriate etiquette and speak using clear, professional language.
• Maintain confidentiality, follow company policies, and protect company assets.

Required profile

• Maintain a clean and professional appearance.
• Develop and maintain positive working relationships and support team goals.
• Listen and respond appropriately to employee concerns.
• Ability to move, lift, carry, push, pull objects up to 10 pounds without assistance.

Required skills

• Proficiency with computer databases, word processing, spreadsheet, and presentation software.
• Experience with standard office equipment and point‑of‑sale systems.
• Clear and professional verbal communication.