Front-End Customer & Patient Call Centre Executive (Arabic & English)

About the role

Allianze is looking for a dynamic, customer-focused Front-End Customer & Patient Call Centre Operations Executive in Dubai. The role manages patient and customer interactions, schedules appointments and supports customers through several communication channels while delivering an excellent customer experience.

Key responsibilities

• Handle inbound customer and patient calls professionally and efficiently
• Schedule, reschedule and confirm appointments
• Support customers by voice, WhatsApp and email
• Answer customer inquiries and resolve issues promptly
• Maintain accurate records of interactions and appointments
• Escalate complex issues to the right department
• Keep customer satisfaction and service quality high

Required profile

• Bachelor's degree or diploma preferred
• 1-3 years of experience in customer service, call centre operations, patient support or a similar role
• Healthcare or medical industry experience is an added advantage

Required skills

• Fluent spoken and written Arabic and English
• Experience in inbound call handling and appointment scheduling
• Ability to manage several communication channels at once
• MS Office and CRM systems