Front Office Agent – Luxury Hotel

About the role

Exceptional hospitality starts with you. As a Front Office Agent at the Waldorf Astoria Ras Al Khaimah, you will be the main point of contact for guests, ensuring a comfortable and memorable stay while representing the Hilton brand.

Key responsibilities

• Meet, greet and direct guests in the lobby, acting as the primary contact for regular and VIP visitors.
• Manage guest inquiries, complaints and special requests promptly, ensuring a high level of service throughout the stay.
• Promote and upsell hotel facilities and services, including Hilton Honors membership.
• Handle telephone and operator duties, complete shift checklists and hand over to the next team.
• Liaise with housekeeping, security, engineering and other departments to coordinate guest needs and resolve maintenance issues.
• Maintain accurate guest records using the hotel’s computer system.

Required profile

• Excellent interpersonal skills with the ability to remain patient, tactful and diplomatic under pressure.
• Strong mathematical ability for handling transactions and cash handling.
• Proficiency in reading, writing and speaking English.
• Ability to work effectively with team members and guests during busy periods.
• Comfort with using moderately complex computer systems for data entry and retrieval.