Front Office Host

About the role

Exceptional hospitality starts with you. As a Front Office Host at Hilton Dubai you will greet guests, manage check‑in and check‑out, and create memorable experiences that brighten each guest’s stay.

Key responsibilities

• Deliver a warm welcome by greeting guests, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service assistance.
• Support efficient check‑out by verifying charges, handling payments, issuing receipts and accurately using the point‑of‑sale system.
• Provide hotel and local knowledge, informing guests about room types, rates, promotions and area attractions.
• Promote hotel services through up‑selling techniques to maximize revenue from amenities and rooms.
• Delight guests by responding promptly to requests, resolving concerns with care and managing communications effectively.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire others.
• Teamwork mindset to achieve the best outcomes.
• Ownership and accountability for responsibilities.
• Focus on the present, bringing urgency and discipline to each moment.