Front Office Host (Russian Speaker)

About the role

As a Front Office Host at Hilton in Ras Al Khaimah, you will be the first point of contact for guests, ensuring a warm welcome and seamless check‑in and check‑out experiences. You will use your Russian language skills to assist Russian‑speaking guests and help create memorable stays.

Key responsibilities

• Greet guests, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
• Process check‑outs by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Provide comprehensive information about hotel amenities, room types, rates, promotions and local attractions.
• Promote hotel services and up‑sell amenities to maximize revenue.
• Respond promptly to guest requests, resolve concerns and manage communications with care.

Required profile

• Passion for delivering exceptional hospitality and creating memorable guest experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire others.
• Teamwork orientation to achieve the best outcomes.
• Ownership and accountability for responsibilities.
• Sense of urgency to act promptly and make a lasting impact.