Front Office Manager

About the role

Assist the Front Office Manager in overseeing daily front office operations, including Bell staff, Switchboard, and Guest Services. Ensure smooth check‑in/check‑out processes, guest satisfaction, and financial performance of the department.

Key responsibilities

• Manage day‑to‑day front office activities, maintaining quality standards and meeting customer expectations.
• Handle guest complaints, resolve disputes, and ensure timely communication with employees.
• Supervise staffing levels to meet service, operational, and financial objectives.
• Lead, coach, and mentor front desk team members, fostering a collaborative environment.
• Implement customer service programs, monitor credit policies, and support revenue‑maximizing procedures.
• Ensure compliance with property policies, SOPs, and disciplinary procedures.
• Participate in HR activities such as interviewing, hiring, orientation, and performance feedback.

Required profile

• High school diploma or GED with at least 2 years of guest services or front desk experience, OR a 2‑year degree in Hotel Management, Hospitality, Business Administration, or related field.
• Strong interpersonal and communication skills, with a focus on integrity and teamwork.