Front Office Supervisor

About the role

STORY Hospitality is looking for a service-oriented Front Office Supervisor to join its team at Al Maya Island & Resort in Abu Dhabi. The supervisor oversees the front office, housekeeping and recreation operations, coordinating the departments and ensuring high guest service standards. The position is full-time and requires relocation to or commuting from Abu Dhabi.

Key responsibilities

• Supervise daily operations across the Front Office, Housekeeping and Recreation departments.
• Maintain high guest service standards and efficient resort operations.
• Handle guest complaints, VIP arrivals and special requests professionally.
• Monitor departmental performance, budgets, operational costs and revenue opportunities.
• Support recruitment, onboarding, staff training and employee retention.
• Review guest feedback, online reviews and quality audits to find areas for improvement.
• Ensure compliance with company policies, operational procedures and health, safety and hygiene standards.
• Coordinate with other departments to deliver consistent guest experiences.

Required profile

• Diploma or degree in Hospitality Management or a related field.
• 2-3 years of front office experience, including supervisory or leadership responsibilities.
• Fluency in both Arabic and English.
• Strong leadership, communication, problem-solving and operational planning skills.
• Excellent organisation, customer service and adaptability in a fast-paced resort environment.
• Willingness to relocate to or commute to Abu Dhabi.

Required skills

• Proficiency in Microsoft Office.
• Proficiency in hotel management systems.

What we offer

• Estimated monthly salary of AED 5,500 to 8,500.
• Opportunity to develop hospitality leadership experience in a resort setting.
• Exposure to front office, housekeeping and recreation management operations.